Crosshill House Residential Care Home

Additional Information:

Crosshill House is a residential care setting. Our main purpose is to look after and care for the residents to the best of our ability. This means making sure the residents have their health needs met. The purpose is to be able to give a holistic approach to care. This can be achieved by working in partnership with the local GP practise, the hospital discharge team and the district nurse team. By being able to access information that is stored on the same platform we can all work together and communicate more effectively. Any treatment plan that has been agreed can then be implemented and followed by all areas. If the information recorded is all the same then there is less room for error. The information gained will help support our residents with their health needs in which this can be done in a timelier manner and can also improve their health and welfare. We currently spend on average around 40 minutes per phone call to the local GP. We can make up to 15 calls per week. When ringing the hospitals for results or discharge information we sometimes do not get an answer and are spending vast amount of time on hold. Critical data items required include medication, test results, allergies and discharge information. staff will also access demographics, care episodes, documents, observations and referrals. All of the above information allows care to be safe, timely, appropriate and tailored to the individual. Currently our staff contact a number of third party organisations via phone or email which are often time consuming and result in inefficiencies. Where third party systems are available to be accessed this is helpful but can often be slow or unreliable and relies on staff remembering multiple sets of credentials. Access to this data via the YHCR will vastly improve the efficiency of these processes, and result in quicker assimilation of multiple information sources.